Choosing the right company to handle security integration for your business can be a challenging process. But with a little bit of preparation and homework, you can ensure that you’re making the right choice for your organization.
As with any purchase, price is a factor. However, determining the total cost of the security contract might not be as straightforward as it appears at first. That’s why it’s important to be diligent and make sure you know how those costs might add up over the long haul.
Of course, service and equipment quality is the other major consideration when determining which company to work with on your corporate security. Like any purchase, if it sounds too good to be true… you know that it may not be the right choice.
Here is a guide on some of the key questions to ask and factors to consider when choosing a security integrator to work with.
QUESTIONS TO CONSIDER:
1. What is included in the proposal? Creating a “shopping list” is a great place to start. Make sure that all of the required work and material is covered in the quote you get from the security integrator.
2. What is the quality of equipment? There are a variety of products on the market that may appear similar, but may not be equivalent. Verify the product literature to determine the specifications. For example, not all IP cameras offer the same features that may be important for your requirements.
3. What is the warranty period and what does it cover? Warranty coverage can be very different between companies, with some companies charging a deductible and even having limited labour coverage. Beware of impressive sounding terms and always read the fine print.
4. What will extras or changes cost? Determine pricing in advance to ensure there are no surprises.
5. What is the service labour rate? With many companies, labour rates are subject to minimums and other charges. Be aware of this before signing anything, as it could add significantly to the bottom line.
THINGS TO CHECK ON:
6. Check references and relative experience. Some companies may have done similar projects and it is always worthwhile to verify how those projects worked out. As well, it is always good to have local references to validate these experiences.
7. Check insurance and license certificates. Commercial liability, business licence and even vehicle insurance are very import and adequate coverage should be considered.
8. Check security clearances. Ensuring proper security screening for those involved is always important. Don’t forget to ask about any sub-contractors or third party involvement. Depending on the needs of your considerations, police background checks; Enhanced Reliability, Secret or Top Secret clearance may be required.
9. Check for proper product certification. Every top-tier security product manufacturer offers factory training or certification for integrators. Often, each individual technician will hold a certificate of record for design, software and product installation.
10. Who is the security integrator and where are they based? It is always a good idea to learn as much about the company history, vision and values before making a selection. Many companies are based outside of our region, or even based outside of Canada – and may not have local support, decision makers or leadership available.
Asking the right questions, doing proper diligence and taking your time to research a company is vital when choosing a security integrator. Keeping costs down is, of course, an important factor for any business, but with security for your business, service makes the difference… and making the right choice makes all the difference.
Thanks for reading,
– FCi Team